Treating Customers Fairly


Treating people as individuals is a core value of MotoNovo Finance. Because of this, we are committed to the Financial Conduct Authority's (FCA) principle of Treating Customers Fairly (TCF).

We aim to offer the highest level of service to all customers at all times and for this reason we subscribe to a number of key industry initiatives.

MotoNovo Finance subscribes to the Finance and Leasing Association (FLA) Lending Code which sets out standards of good practice for the finance and leasing industry.

For more information on these, and for independent advice on motor finance, please visit the  Finance & Leasing Association's Lending Code

Unsatisfied with the resolution of a complaint? 

If you are not happy with the resolution of your complaint, you can contact the Financial Ombudsman Service

Want to reach an out of court settlement?

The  Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

Need more information?

If you do have any questions or would like further information please don't hesitate to Contact Us.