Experiencing financial difficulty

Financial D*

We understand that financial difficulties can arise unexpectedly for any of our customers, often through no fault of their own. If you find yourself in this position, we know from experience that everyone is different but we can usually help if we genuinely understand your situation. We pride ourselves on being non-judgmental in all circumstances and have many years' experience listening to our customers and working with them to establish the best way forward.

The most important part of the process is alerting us to a change in your circumstances as quickly as possible. Please contact us today on 0333 200 0030, our opening hours can be found here.

Alternatively, if you would prefer to communicate with us more discretely, or at a time which suits you better, then feel free to use our safe and secure self-service facility below. Don't forget, the quicker we get to hear about your problem the sooner we can help.

It is important to know that there are a number of organisations who are not associated with MotoNovo and can provide you with free and impartial advice. You may wish to visit the following sites:

My contact details are as follows:

Please highlight your preferred contact number

have any form of payment/income protection.

to make a claim under this policy.

Please provide details of progress of claims, Insurer, amounts due and anticipated timescales.


Please read through the following proposal request and make any necessary alterations.