Rewarding good customer service

Onlineshopping

MotorV8 is our dealer incentives plan, rewarding salespeople for customer-focused finance sales behaviour.

Salespeople can earn REWARDS points for qualifying transactions which are converted into spending power on their MotorV8 Visa Cards.

The MotorV8 Visa card is a chip-and-PIN debit card which is linked to an online account similar to a bank account. The card can be used online, in shops, in restaurants, and even over the telephone. Our overseas charges are lower than many bank accounts and credit cards.

Cash-back incentives are also available at some popular outlets exclusively through the MotorV8 Visa card.

Promoting positive consumer outcomes

The MotorV8 REWARDS points calculation matrix now incorporates Customer Satisfaction Index (CSI) and Discount Shopping awareness information.

At the end of the MotoClick esignature process, the customer completes a short questionnaire. The scores from the questionnaires determine how many MotorV8 REWARDS the salesperson can earn, with extra MotorV8 points being awarded for discussing the benefits of Discount Shopping.

MotoNovo Finance is the first to bring Customer Satisfaction Index (CSI) scores to dealers, which can help you measure the progress of your business and continue to offer high levels of customer service.

On average, customers have been rating our dealers 9.5/10, demonstrating just how much customers value the showroom experience.

 

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