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Trends, Insights and Best Practice

Understanding common motor finance fraud risks and how dealers can spot them early

Learn how dealers can help protect their business and customers by recognising common motor finance fraud risks, applying consistent processes and working closely with trusted finance partners.

Trends, insights & best practice • 3 min read • 08/09/2026

How HP Balloon can support larger, more complex deals

Discover how HP Balloon finance helps dealers support larger and more complex business vehicle deals with lower monthly repayments and improved cash flow flexibility.

Trends, insights & best practice • 3 min read • 06/08/2026

Understanding PCP and HP

For dealers in 2026, understanding car finance isn’t just about product knowledge, it’s about advising customers on the finance options that genuinely work for their needs and affordability. Find out all you need to know, here.

Trends, insights & best practice • 3 min read • 26/02/2026

Best practice financial promotions for Dealers

Learn best practice for financial promotions in dealerships. Discover FCA rules, key information to include, and what to avoid when promoting vehicle finance.

Trends, insights & best practice • 3 min read • 06/10/2025

Supporting vulnerable customers

Looking after customers and delivering great service is a priority for every responsible dealer. That’s why it’s important to take note of the latest findings from the Financial Conduct Authority (FCA).

Trends, insights & best practice • 3 min read • 09/07/2025

Used car values 2025

Forecasting the future ‘residual value’ of cars has become a challenge for lenders and leasing companies over recent years as the marketplace shifts from internal combustion engine (ICE) cars to electric vehicles (EVs) at pace.

Trends, insights & best practice • 3 min read • 30/01/2025

Dealers have a crucial role in creating EV consumer confidence

We explore why dealers need to make sure they are fully up to speed on information about EVs as consumer demand grows.

Trends, insights & best practice • 3 min read • 30/01/2025

The outlook for car retailing in 2025

With 2025 just around the corner, Distribution Director, Debbie McKay is exploring what we can expect for the new year.

Trends, insights & best practice • 3 min read • 16/12/2024

Why PCP finance makes great sense for dealers and their customers

Great customer outcomes, customer retention and the opportunity to acquire used stock in the future are at the heart of MotoNovo’s focus on used car Personal Contract Purchase (PCP). Explore the long term benefits of PCP for dealerships and customers.

Trends, insights & best practice • 1 min read • 26/11/2024

Car running costs: battery electric v petrol

With running costs being a key factor for many consumers, take a look as we dive into BEV v petrol.

Trends, insights & best practice • 1 min read • 11/10/2024

Business fraud and how to avoid it: 10 top tips

Fraud against businesses is on the rise. Due diligence, internet controls and risk management are crucial to avoid being scammed, and it all starts by appreciating that fraud can come from anywhere. Explore our top ten tips for avoiding fraud.

Trends, insights & best practice • 1 min read • 12/09/2024

Creating a D&I Network: tips from our GROW Network

At MotoNovo, we have learned from a number of D&I initiatives that there are a number of things to consider when setting up an internal network. Continuing to drive positive change across the industry, take a look at how you can set up your own D&I Network.

Trends, insights & best practice • 2 min read • 03/09/2024

The bottom-line potential of greater gender diversity in car sales

Take a look as we explore the impact of gender diversity on the automotive industry.

Trends, insights & best practice • 1 min read • 16/08/2024

Security in your dealership: the importance of day to day security

In part two of our series, we're looking at the day-to-day security challenges for dealerships, with five steps to take.

Trends, insights & best practice • 2 min read • 31/07/2024

Sustainability: helping customers in their BEV buying

Take a look as we explore BEV cars and how customers feel about becoming more sustainable.

Trends, insights & best practice • 2 min read • 25/07/2024

Security in your dealership: protecting your business and customers

In part one of our series, we're looking at the ways that you can protect your dealership from cybersecurity challenges.

Trends, insights & best practice • 2 min read • 18/07/2024

Battery Electric Vehicles: charging not price is the crucial change barrier

Our latest research shows 20% of consumers will consider buying a BEV, but only 3% own one today. Find out more from Distribution Director, Debbie McKay.

Trends, insights & best practice • 1 min read • 19/06/2024

Latest EV dispute data from the Motor Ombudsman

Whilst the Motor Ombudsman's report shows a positive ownership experience for today's EV adopters, take a look at why some consumers are still hesitant.

Trends, insights & best practice • 1 min read • 16/04/2024

Fresh customer insights on used car buying

Latest research from the the Motor Ombudsman shares fresh insights into consumer buying habits. Find out more.

Trends, insights & best practice • 2 min read • 09/04/2024

Agency model update

Hear from Commercial Sales Director, Debbie McKay, on the changing landscape for agency models.

Trends, insights & best practice • 1 min read • 07/03/2024

Fully electric vehicles: charging and long journeys

Commercial Sales Director, Debbie McKay, shares her top tips for those apprehensive about making the switch.

Trends, insights & best practice • 2 min read • 26/01/2024

Electric vehicles: addressing range concerns

Exploring common EV concerns, take a look at the first instalment of our EV series.

Trends, insights & best practice • 1 min read • 25/01/2024

2024: what's next for used EVs?

The used Electric Vehicle (EV) market is growing, so what does 2024 have in store? Find out from Commercial Sales Director, Debbie McKay.

Trends, insights & best practice • 2 min read • 20/12/2023

The outlook for 2024

With 2024 just around the corner, Motor Sales Operations Director, Chris Rowthorn, is exploring what we can expect for the new year.

Trends, insights & best practice • 2 min read • 19/12/2023

Vehicle recall guide

In a typical year, more than 1 million cars are affected by a car manufacturer recall under the UK Safety Recall Scheme. On the face of it, this can appear worrying, but this is not necessarily the case.

Trends, insights & best practice • 3 min read • 22/11/2023

Petrol and diesel prices rising while electricity costs fall

Commercial Director of Motor Sales, Debbie McKay, explores the impact of rising fuel costs.

Trends, insights & best practice • 1 min read • 25/10/2023

Taking steps to carbon neutral car retailing

The journey to a net zero UK economy by 2050 has begun. So, is your dealership ready to start its ESG journey?

Trends, insights & best practice • 2 min read • 03/04/2023

The cost of living crisis - dealers need to match forensic buyers

Take a look at our latest customer research and how the cost of living crisis is changing buyer habits.

Trends, insights & best practice • 1 min read • 21/03/2023

132 years to gender parity globally

Celebrating International Women's Day, Commercial Director of Motor Sales, Debbie McKay, explores why it's time to double down and keep making the motor industry ever more diverse.

Trends, insights & best practice • 1 min read • 08/03/2023

Online only used car retailing continues to struggle

Hear from Commercial Director of Motor Sales, Debbie McKay, on what the future could hold for online only retailers.

Trends, insights & best practice • 1 min read • 31/01/2023

The used electric vehicle outlook

The EV market hit a bump in the road as 2022 came to a close, but will it damage the uptake of EVs as we move forward? Hear from Commercial Director of Motor Sales, Debbie McKay.

Trends, insights & best practice • 1 min read • 18/01/2023