You can find your agreement number:

• by logging into MyMotoNovo online or via the app for iOS and Android
• on any letters we've sent to you
• in your mobile banking app or on your bank statements. Each time you make a payment by direct debit, your agreement number will appear against the payment.

You can check your outstanding loan balance, recent transactions and other details by registering or logging in to MyMotoNovo online or via the app for iOS and Android. You can also request a settlement figure. This is the amount you need to pay to settle your current agreement.

If you purchased value-added products or carried over finance from your previous vehicle, you can request a detailed breakdown of your agreement by calling us on 0333 200 0030.

Understanding the Rates:

• Interest Rate: this is the flat rate of interest charged on your loan.
• APR (Annual Percentage Rate): this includes the interest rate along with any other fees and charges, representing the total cost of borrowing.

You can check your interest rate and APR:

• by registering or logging in to MyMotoNovo online or via the app for iOS and Android. You'll need your agreement number and personal details to log in.
• The rates are also listed in your finance agreement (given to you at the dealership) and your welcome pack (sent to you by post). If you purchased Value Added Products or carried over finance from your previous vehicle, a detailed breakdown of the interest for each part of your agreement will be available in your finance agreement.

Changing your address, email or phone number can all be done by registering and logging in to the MyMotoNovo on our website or via the app for iOS and Android. To log in, all you need is your agreement number.

If you're using the MyMotoNovo app, you can only update your email/phone number. To update your home address, you'll need to log into MyMotoNovo via our website portal.

Register or log in to MyMotoNovo online or via the app for iOS and Android to update your details. To log in, all you need is your agreement number and personal details.

If the new bank account is a joint one and needs more than one signature, email us to request a new direct debit mandate at info@motonovofinance.com. It’s best to do this at least 10 days before your next payment date, otherwise your next payment will come out of your old account as normal.

Before making an online bank payment, banks use a name verification service called Confirmation of Payee (CoP) to make sure the payee details are correct and secure. To direct your funds to the correct MotoNovo agreement, please provide your bank with the following details:

• Name (the name on your agreement)
• Account number and sort code
  For agreements starting with ‘1’: Account number is 01249911 and sort code is 30-00-02
  For agreements starting with ‘2’:  Account number is 17906860 and sort code is 30-80-12
• and include your 8-digit agreement number as the payment reference.

Please note that if your 8-digit agreement number is not included as the payment reference, it can cause delays allocating your payment. If a third party (e.g. a dealer) is making a payment on your behalf, please make sure they also include the 8-digit agreement number as payment reference.

If you'd prefer to pay by cheque, please make them payable to MotoNovo Finance and include your 8 digit agreement number as a reference. Post your cheque to:

To request a settlement figure, log into MyMotoNovo online or via the app for iOS and Android. To log in, all you need is your agreement number and personal details.