What should I do first?

We always recommend that you get in touch with us to let us know what’s happened. Our dedicated team is trained to help and support you through this time and will sensitively discuss your situation with you. Contact us on 0330 128 1735.

What do I need to send to you?

We’ll need proof of death or an original/certified copy of the death certificate from the registrar. If you haven’t done so already, you’ll need to register the death at the register office. If you haven’t got the original or certified copy yet, we can accept interim death certificates and coroner’s certificates. If you live in Scotland, we’ll accept an original or certified copy of Confirmation of Death document.

If the death happened overseas, we can accept an apostille from the country that issued the death certificate or a translated version. We’ll need to be able to confirm the date and place of death, as well as the name of the deceased.

How do I contact you?

You can send the certificate or apostille to us by emailing bereavementteam@motonovofinance.com. Make sure all four corners of the certificate are visible and all pages are included.

If you’d prefer to send the documents by post, we recommend that you use a signed for or special delivery service and we’ll return the document(s) to you using the same postal service. Please post it to The Collections Team, MotoNovo Finance, Two Central Square, Cardiff, CF10 1FS.

If you need any further support, please get in touch with us on 0330 128 1735. The UK's leading bereavement charity, Cruse, also offer personalised support so you don't have to deal with this alone.