Support tailored to you
We understand that everyone is different. We want to make sure that we work with you in a way that will best support you and your needs. Whether it’s just for today, in the future or on an ongoing basis, we’re here to help.
Support during challenging times
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Payment support
Sometimes your financial circumstances can change pretty quickly, often without warning. If that ever happens, it’s important to get in touch with us as soon as possible. We’ll discuss all your options and work with you to get you back on track.
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Bereavement support
When a partner or someone close to you dies, trying to understand and take over financial matters can be overwhelming, but we’re here to support you.
Complaints
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Motor finance commission complaints
Find out how to raise a discretionary commission arrangement complaint here.
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Service complaints
If something hasn't met your expectations or you want to make a service complaint, we want to hear from you.
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Vehicle quality complaints
Having issues with your vehicle? Get in touch with the dealership first so they have the chance to put things right, this is often the quickest and easiest way to resolve the issue. If you need extra support from us, we’re here to help.
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Existing complaints
Whether you need an update on your existing complaint or need to provide evidence, click the link below.
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Referring your complaint to the FOS
If you’re unhappy with our final decision, you can refer your complaint to the Financial Ombudsman Service.
Staying alert to fraud
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Protecting yourself and your agreement
Fraudsters often impersonate finance companies so to help you stay alert, we've pulled out the top things to look out for.
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Fraudster contact methods
From phishing to smishing, fraudsters will use a variety of techniques to try and access your personal information. Keep up to date with them here.
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Fraud scams to look out for
Staying on top of common scams can help you stay one step ahead in keeping your information and your agreement safe. Take a look at the most common ones.