Call the FOS
You can call us at
0800 023 4567
If you’re unhappy with your final outcome, you can refer your complaint to the Financial Ombudsman Service up to six months from the date of our final response letter.
The Financial Ombudsman Service acts as a free, independent, and impartial mediator, handling disputes between individual customers and companies when they cannot be resolved directly.
You can call us at
0800 023 4567
You can email us at
complaint.info@financial-ombudsman.org.uk
Learn more about referring your complaint.
The Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR
If you're unhappy with our final response and you have a non-regulated agreement
If you have a non-regulated agreement (this applies to commercial and business customers) and you’re not happy with our final decision, you can contact the Finance & Leasing Association (FLA) by:
You can call us at
020 7836 6511
You can email us at
info@fla.org.uk
Contact the FLA for support
Finance & Leasing Association,
3rd Floor,
11 Ironmonger Lane,
London,
EC2V 8EY