Register or log in to MyMotoNovo online or via the app for iOS and Android to update your details. To log in, all you need is your agreement number and personal details.
If the new bank account is a joint one and needs more than one signature, email us to request a new direct debit mandate at info@motonovofinance.com. It’s best to do this at least 10 days before your next payment date, otherwise your next payment will come out of your old account as normal.
Changing your address, email or phone number can all be done by registering and logging in to MyMotoNovo on our website or via our app for iOS and Android. To log in, all you need is your agreement number.
If you're using the MyMotoNovo app, you can only update your email/phone number. To update your home address, you'll need to log into MyMotoNovo via our website portal.
Simply email a copy of your marriage certificate, decree nisi/absolute or deed poll notice to info@motonovofinance.com and we’ll get your name changed for you. If you’d prefer to write to us, please send any copies (not the originals) of the documents to MotoNovo Finance, Two Central Square, Cardiff, CF10 1FS.
We take your privacy and security very seriously and we won’t speak to anyone without your permission. If you want someone to act on your behalf, please call us on 0333 200 0030.
Once we have your permission, this person will be able to speak to us about your agreement, but you'll still be the only one who can make changes.