We understand that sometimes your financial circumstances can change pretty quickly. Please go to Money Manager where you can request a new payment plan and access other support. We also have a dedicated support page to help you through this time, find out more here.
If you're in urgent financial difficulty, please call us on 0333 200 0030 or fill out our online form. Together, we'll find a solution that works for you.
Depending on the help you require, you may want to obtain a settlement figure. You can find this by logging in to MyMotoNovo online or via our app for iOS and Android, or on our automated telephone lines using your eight-digit agreement number.
Taking the vehicle back will always be our last resort. We’d much rather work with you to find a solution tailored to your circumstances. Find out more on our support page, here.
We understand that sometimes your financial circumstances can change pretty quickly. Together, we can try to find a solution tailored to your circumstances.
If you’re able to bring your account up to date, you can pay any missed payments by:
If you’re unable to pay:
It’s important to be aware of what can happen when you stop making repayments. It may affect your credit file, and a poor credit score could mean:
You can arrange to hand the vehicle back by contacting us on 0333 200 0030 or by filling out our online form.
Alternatively, you can sell your vehicle to a dealership and use the payout to settle your finance. You can find your Settlement Figure by logging into MyMotoNovo online or via our app for iOS and Android, or on our automated telephone lines using your eight-digit agreement number. In some cases, you might be able to part exchange your vehicle for another one. Find out more here.
It‘s important that you continue to maintain your monthly payments until the agreement is fully settled as this could have a negative impact on your credit file.
Your finance agreement was set up for you, based on your personal situation. This means that we cannot transfer it to another person. If you’re having trouble making payments, you can login to Money Manager using your eight-digit agreement number where you can request a new payment plan and access other support. Visit our support page for more information.
If you need to end your agreement, you can find more information in our Ending Your Agreement guide.
If you'd like to change your payment date to align with your payday, you can do this by logging into MyMotoNovo on our website or via our app for iOS and Android. Remember to make sure that the payment date is moved within the same calendar month. You can also update your Direct Debit details on MyMotoNovo.
Take a look at our Ending Your Agreement Early guide for more information.
We’re sorry to hear that you can no longer afford your agreement. There are options and support available to you at this time.Take a look at our Ending Your Agreement Early guide for more details.
Please remember that you are liable for all payments until the agreement is completed, and missed or late payments can affect your credit file, incur fees/ charges and we may contact you about your arrears.
An Income & Expenditure form is a great tool to give clarity on your finances. It takes into consideration every type of expense and income, and at the end you will be able to see how much you have remaining. If there are funds remaining, this is called a surplus. If there are no funds remaining, this is called a deficit. We use this outcome to make sure the support we offer you is tailored to your needs – today and months down the line.
You can complete the Income and Expenditure document on Money Manager.
Tips for getting started
A Payment Arrangement is an affordable agreement to repay any missed payments.
To help us understand what you can afford, you’ll need to complete an Income & Expenditure form on Money Manager. We may need to contact you before we can agree a Payment Arrangement. Any Payment Arrangement may show on your Credit File.
We know how distressing it can be when someone close to you passes away. It can be overwhelming trying to deal with financial matters, but we’re here to support you.
Please visit our bereavement support page where you will find everything you need to know.
We're on hand to help with whatever support you need. Whether it's exploring other ways for us to communicate with you or nominating someone to speak on your behalf, find out more here.
Remember, whether you’ve had a change of circumstances, life event or are suffering from ill health, we have a dedicated Welfare Support team for you to speak to Monday - Friday, 9:00am – 6:00pm. You can get in touch by emailing welfaresupport@motonovofinance.com or ringing 0330 128 1735.
Money Manager is our self-serve portal, which makes it easier to get on top of your repayments.
Sometimes your financial circumstances can change pretty quickly, often without warning.
If you’re struggling to manage your account or make payments, Money Manager can help take the pressure off.
Available 24/7, give us some details about your financial situation and we’ll work out an affordable payment plan.
With Money Manager, you can:
If you’ve used Money Manager in the past, we’ve recently made some improvements to it, so it’s now quicker and easier to use.
*Messages will be responded to during our opening hours of Monday – Friday 9am – 6pm.