You can take your vehicle to another country within the European Union, for 3 consecutive weeks. For longer periods, or if you want to take your vehicle to a country outside of the European Union, you will need to contact us for our written consent.
If you would like to discuss more about taking your vehicle abroad, please contact our Financial Assistance team.
If your vehicle has been stolen, report it to the police and your insurance company straight away. Let us know as soon as possible by:
To ensure your credit file isn’t impacted, you need to keep making your monthly payments while your insurance company is investigating the theft.
If the vehicle is found and returned to you, please ask your insurance company for a letter confirming what has happened and send us a copy to info@motonovofinance.com.
If the vehicle isn't found, you’ll need to settle your account with us, which you can do once you’ve had your insurance payout. It’s worth checking to see if you have gap insurance. This can help cover the difference if your insurance payout is less than the outstanding loan.
We understand how distressing a car accident can be and we’re here to help if you’re struggling.
First, report it to your insurance company straight away and the police if needed. Then, let us know as soon as possible by:
To ensure that your credit file isn’t impacted, you need to continue making your monthly payments for your agreement until the claim is settled and keep us informed of any updates from your insurance company.. You'll also need to continue to make your monthly payments for any Settlement Shortfall Loan and/or a Value Added Products Loan until they are repaid in full.
If the car is a write off, you’ll need to settle your account with us, which you can do when you’ve had your insurance payout. It’s worth checking to see if you have gap insurance. This can help cover the difference if your insurance payout is less than the outstanding loan.