You can find your agreement number:
- by logging into MyMotoNovo online or via the app for iOS and Android
- on any letters we've sent to you
- in your mobile banking app or on your bank statements. Each time you make a payment by direct debit, your agreement number will appear against the payment.
Understanding the rates:
- Interest Rate: this is the flat rate of interest charged on your loan.
- APR (Annual Percentage Rate): this includes the interest rate along with any other fees and charges, representing the total cost of borrowing.
You can check your interest rate and APR:
- by registering or logging in to MyMotoNovo online or via the app for iOS and Android. You'll need your agreement number and personal details to log in.
- The rates are also listed in your finance agreement (given to you at the dealership) and your welcome pack (sent to you by post). If you purchased Value Added Products or carried over finance from your previous vehicle, a detailed breakdown of the interest for each part of your agreement will be available in your finance agreement.
You can check your outstanding loan balance, recent transactions and other details by registering or logging in to MyMotoNovo online or via the app for iOS and Android. You can also request a settlement figure. This is the amount you need to pay to settle your current agreement.
If you purchased value-added products or carried over finance from your previous vehicle, you can request a detailed breakdown of your agreement by calling us on 0333 200 0030.
We’ll be in touch with you when your agreement is coming to an end to explain what your options are and what you need to do next. There’s no need to do anything until you hear from us.
At the end of your agreement, you have three options - retain, return or replace the vehicle:
- Retain - you keep the vehicle by paying the balloon and option to purchase fee.
- Return - you hand the vehicle back to us, so you don’t pay the balloon.
- Replace - part exchange the vehicle at a dealership to get a new vehicle.
If you’re experiencing financial difficulties and want to return the vehicle early, we’re here to help. Please call us on 0333 200 0030 or fill out our customer contact webform.
If you’re not feeling up to talking to us, we can speak to someone else on your behalf. You’ll need to give us your permission before we can speak to them. Please let us know on 0333 200 0030 or at fill out our online form.
We know how distressing it can be when someone close to you dies. It can be overwhelming trying to deal with financial matters, but we’re here to support you.
We have a dedicated support page to help you through this time. Find out more here.