If you’re ever unsure whether a communication you’ve received from us is genuine, or suspect you may be a victim of fraud, please contact us straight away.
If you receive an email, text or phone call (claiming to be) from us asking for your personal or agreement information, please don’t reply or click on any links/attachments. Always contact us on a number which you can trust or email us at info@motonovofinance.com.
Take 5 is an online resource with more information on fraud and top tips on keeping safe, helping you ‘Stop, Challenge, Protect’. Visit their website for more information and carefully consider any unexpected communication you receive to prevent becoming a victim of fraud.
One of the most valuable tools to protect yourself from fraud is understanding how fraudsters might contact you, and what they'll do to get their hands on your information.
From phishing to smishing, fraudsters will use a variety of techniques to try and access your personal information. Keep up to date with them here.
Unfortunately, scams are everywhere. Staying on top of common scams can help you stay one step ahead in keeping your information and your agreement safe.
Take a look at the most common ones to keep your information safe.
If you think someone has taken out a finance agreement in your name, or money has left your account without your consent, please let us know as soon as possible so we can investigate.
Please call us on 0333 200 0030 or email info@motonovofinance.com and we’ll call you back.
If you’re not sure whether an email or text is really from us, send it to info@motonovofinance.com and we’ll verify it for you.
We never send unsolicited messages asking for your personal details, especially not your credit card or bank details.